Important note: On this page you will find all information about the complaint of products within the scope of the legal liability for defects (warranty).
For the return of articles according to the distance selling act (revocation within 14 days) please use the revocation form.
Instructions for packaging your return
Please note the following basic information to process your return quickly:
1) If necessary, pay attention to the handling instructions attached to the product itself or mentioned in the manual, so as not to endanger your right of withdrawal. In problem situations, please contact our complaints department before returning the goods.
2) Please note that the original outer packaging of the products themselves may not be used as shipping packaging alone, as this does not offer sufficient protection for transport. Improperly packaged goods will be returned on your costs. We cannot process returns and items that may be damaged due to negligence during transport.
3) Always use an insured shipping method for shipping (for example, no "DHL parcel") and never use envelopes or similar.